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Features

Everything your team needs on WhatsApp

One panel for conversations, campaigns, automation and integrations, built on the official Cloud API.

Team inbox

One inbox for your whole team

Every customer chat in one place. See who is handling what, how much time is left in the 24 hour window, and reply with saved answers in a click.

  • Open, mine, unassigned and resolved views
  • Assign chats and keep private notes
  • Quick replies for your common answers
app.unboxchat.com
UnboxChat team inbox with a customer conversation
Broadcast

Campaigns with delivery and read reports

Pick an approved template, choose an audience and send now or schedule. Follow delivered, read and reply counts for every campaign.

  • Segment by tags and opt-in status
  • Schedule for the right time
  • Per campaign report with replies
app.unboxchat.com
Broadcast campaigns list with delivery rates
Templates

Templates that go to Meta for approval

Create, submit and track templates in one list. Send a test to your own number and copy the ready made cURL for developers.

  • Approved, in review and rejected status
  • Rejection reasons shown clearly
  • Test send and cURL for every template
app.unboxchat.com
Message templates with approval status
Automation

Answer common questions in seconds

Keyword triggers reply instantly with text, buttons or a template. Rules run top to bottom, and you see how often each one fires.

  • Exact, contains and starts with matching
  • Reply, tag, assign or opt out
  • Hit counts for every rule
app.unboxchat.com
Keyword trigger rules with hit counts
AI chatbot

An AI assistant trained on your content

Add PDFs and web pages. The bot answers only from your content and hands the chat to your team when it is not sure.

  • Knowledge base from files and links
  • Hand over to a human, any time
  • Monthly reply limit to control cost
app.unboxchat.com
AI chatbot settings and knowledge base
Analytics

See what is working

Message volume, delivery and read rates, and a split by template category, for the last 7, 30 or 90 days.

  • Delivery and read rates
  • Messages by day and category
  • Export reports to CSV
app.unboxchat.com
Analytics dashboard with message volume chart
Audience

Contacts with tags and opt-in status

Import contacts, tag them and track who opted in. Campaigns only go to people who agreed to hear from you.

  • CSV import and export
  • Tags and opt-in tracking
  • One contact, one conversation history
app.unboxchat.com
Audience list with tags and opt-in status
WhatsApp forms

Collect details without leaving the chat

Build a form, send it in a conversation and get the answers straight into your audience, tagged and ready for follow up.

  • Drag and drop form builder
  • Tag contacts on submit
  • Response counts at a glance
app.unboxchat.com
WhatsApp forms list with response counts
More to explore

Every tool in one place

Shared team inbox

Every chat in one place. Assign conversations, add notes, use quick replies and see who is handling what.

Broadcast campaigns

Send approved templates to segments, schedule them, and track sent, delivered, read and failed in real time.

Keyword automation

Reply instantly to keywords with text, buttons, lists or media. Build simple flows without writing code.

AI chatbot

Train the bot on your own FAQs and documents. It answers when it is confident and hands over to a human when it is not.

Forms and flows

Collect leads, orders and feedback inside WhatsApp with a drag and drop form builder.

Catalog and payments

Share products, take orders and collect payments without the customer leaving the chat.

Lead and ad capture

Pull Facebook lead forms and Click to WhatsApp ad enquiries straight into your inbox and start a reply sequence.

Template manager

Create templates, submit them to Meta, send a test message and copy the ready made cURL for each one.

API and webhooks

Send messages from your own software with an API key and receive signed events on your server.

Analytics

See message volume, response time, campaign results and agent performance on one dashboard.

Teams and roles

Invite agents, set roles, and keep each workspace separate with its own number and limits.

Official and secure

Built on the official WhatsApp Cloud API. Two step login, encrypted tokens and daily backups of your data.

For developers

API and webhooks that just work

Send messages from your own app and get real time events on your server.

  • API keys per workspace with usage limits
  • Send text, media and approved templates
  • Signed webhooks with automatic retries
  • Clear docs and ready cURL for every template
curl -X POST https://api.your-domain.com/api/v1/messages \
  -H "Authorization: Bearer YOUR_API_KEY" \
  -H "Content-Type: application/json" \
  -d '{
    "to": "919876543210",
    "type": "text",
    "text": "Your order has shipped."
  }'

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