Privacy Policy

What we collect

Account details (name, email, company), the WhatsApp Business account and number you connect, and the conversations, contacts and files that pass through your workspace. We also keep basic usage logs to run and secure the service.

How we use it

We use your data only to provide UnboxChat: sending and receiving messages for you, running your automation, billing, support and security. We do not sell your data or your customers' data.

WhatsApp and Meta

Messages are delivered through the official WhatsApp Business Cloud API. Meta processes message traffic under its own terms and privacy policy. You are responsible for getting consent from your customers before messaging them.

AI features

If you turn on the AI chatbot, the customer's question and the relevant parts of your own knowledge content are sent to our AI provider to produce a reply. You can turn the bot off at any time.

Security

Access tokens and secrets are stored encrypted. Staff can protect their login with two step verification. Data is kept for the period set in your workspace retention settings, then deleted.

Your rights

You can export your data from the panel and ask us to delete your workspace. Write to us through the contact page for any privacy request.